How we handle your details

What we collect

We collect only what you type into our forms. Depending on the form, that is:

• Your name, phone number, and city — plus your email if you choose to give it.
• Whether the enquiry is for yourself or a loved one, what it is about, and how you would like us to reach you.
• Anything you choose to add in the message box. You are never required to share medical details.
• For business and careers forms: your organisation, role of interest, and the message you send.

Why we collect it

To call, WhatsApp, or email you back about your enquiry, to help you find the right specialist, and to coordinate next steps. We do not use your details for anything unrelated to your enquiry.

Where it is stored and who sees it

Form submissions are sent through a secure server and saved to a private spreadsheet. Only Krancer's care coordination and administrative team, and the clinicians involved in responding to you, can see them.

What we don't do

• We do not sell your details.
• We do not use your details for advertising.
• This website does not run advertising or analytics trackers.
• We do not save what you type into a form in your browser.

Sharing

We share your details only with the Krancer clinicians and partner facilities who need them to respond to your enquiry or your care, and where the law requires us to.

How long we keep it

For as long as it is needed to respond to you and coordinate your care, or as the law requires. After that we delete it.

Your choices

You can ask us to show you what we hold about you, correct it, delete it, or stop contacting you at any time. Just contact us using the details below.

Other services we link to

Some links take you to WhatsApp, Google Maps, or YouTube. Those services have their own privacy policies and we do not control them.

Changes to this policy

If we change how we handle your details, we will update this page and the date above.